FAQs
When do I place my order ?
You can order now and select a date for delivery of your BOKZ to your accommodation. We find this works very well and alleviates the stress of taking items with you on move in day. Alternatively dependent on the semester you have selected. We can deliver to any UK destination. We will contact you once an order has been placed to clarify delivery details.
How do I know what size bedding to order?
Our BOKZ has it covered. Our bedding is suitable for a standard double bed of 135×190. Some university accommodations offer three quarter beds but don’t worry, all our BOKZs contain a three quarter fitted sheet as an extra. Please note that our double duvet fits both bed sizes (three quarter and double).
What size are your duvets ?
Our bedding is suitable for a standard double beds of 135×190. We also provide three quarter fitted sheet as an extra to facilitate three quarter beds. Please note that the double duvet fits both bed sizes
What size are your pillows.
Our pillows are 45x75cm
Can I order different colour bed linen ?
The BOKZ uniform colour is our contemporary, cool white – we find this is the best colour to accessorize with your choice of throw or cushion.
I've opened the BOKZ and one of the items is damaged ?
We're so sorry to hear that! Please contact us via chat or email with your order number and a photo of the damage. We'll send a brand-new replacement immediately — no need to return the damaged item.
My order hasn't arrived, what should I do ?
Orders for university accommodation will be delivered to reception by 7pm. Enter courier tracking number for live updates. For orders elsewhere in the UK, please use the tracking facility.
I want to return the BOKZ ?
We accept returns as long as items are unused and in original packaging. If your item is damaged or defective, we'll send a replacement immediately at no cost — no return needed. For all other returns, please contact us at hello@bokz.life. Our refund will be processed within 30 days of receipt minus the initial carriage costs incurred by us.
What payment methods do you accept ?
We accept all major credit cards, debit cards, Paypal and Klarna.
What happens if I arrive at University on the weekend ?
To ensure your BOKZ is ready and waiting, please select the Friday before your arrival date at checkout.
Something is missing from my BOKZ, what do I do?
Please contact us with your order number and let us know what's missing. We'll get the missing item sent out to you right away.