Privacy policy

Privacy Policy
Last updated: April 2026

We're BOKZ Ltd, registered in England and Wales. This policy explains what personal data we collect, how we use it, and your rights. We keep things plain, no legalese.

What We Collect
Your name, email address, delivery address, and phone number when you place an order.
Payment information, handled securely by our payment processor; we never store card details.
University or student accommodation details so we can deliver to the right place at the right time.
How you interact with our website (via cookies, see below).

Why We Collect It
To process and fulfil your order.
To send you order confirmations and delivery updates.
To respond to any queries or issues.
To improve our website and service (anonymised analytics only).
To send you occasional offers or news, only if you've opted in, and you can unsubscribe any time.

Who We Share It With
We share only what's necessary with trusted third parties: our delivery partners (to get your BOKZ to you), payment processors (to handle transactions securely), and our website/email platforms. We never sell your data. Ever.

Cookies
We use essential cookies to make our site work, and optional analytics cookies (Google Analytics) to understand how people use our site. You can manage your preferences when you first visit or at any time via our cookie banner.

How Long We Keep Your Data
Order records are kept for 7 years for legal and accounting purposes. Marketing data is kept until you unsubscribe. You can request deletion of non-statutory data at any time.

Your Rights
Under UK GDPR you have the right to access, correct, delete, or export your data. To exercise any right, email us at privacy@bokz.life and we'll respond within 30 days.

Contact
BOKZ Ltd | hello@bokz.life | bokz.life